Ordering Information

(Between 8:30am and 5:00pm Eastern Time)

See our Contact Us page for additional contact methods.

You can place an order by any of the methods below. It will expedite your order if you can provide the following information:

1. Name
2. Telephone, Fax, and/or email
3. Customer account number
4. Institution or company name
5. Shipping and billing addresses
6. Purchase order number
7. Product code number and description (to avoid ambiguous descriptions, please see complete product descriptions for ordering purposes)
8. Quantity, size, and price

An order can be tracked on the UPS or FedEx website using the tracking number printed on the invoice. if the tracking number is not known, contact Customer Service and provide one of the following: PO number, JIR order reference number, web order number, or customer account number.

We accept payments by credit card, check, ACH, and wire transfer. Payment is due in U.S. Dollars, net 30 days from the invoice date. Any alternative terms of payment are to be agreed on prior to order placement.

Orders are shipped at ambient temperature by FedEx or UPS 2-day service unless otherwise requested. Shipping charges are prepaid F.O.B., West Grove, PA, and added to your invoice.

Charges below are for items shipped in 9" x 5" x 4" boxes. Orders requiring larger boxes may incur higher shipping charges.

Alternatively, customers may use a preferred carrier collect number for shipping costs if requested at the time of order.

All returns must be pre-authorized in order to receive proper credit. Contact Customer Service 800-367-5296 for authorization to return products. We reserve the right to impose handling and restocking charges on any products returned due to customer error.

Please see our discounts and offers page for current promotions.

New Customers

We offer a 20% discount on the first order received from new laboratories in educational institutions. If the initial order is over $2,000, the discount increases to 25%. Contact Customer Service (800-367-5296 or cuserv@jacksonimmuno.com) to check your eligibility.

We have established a world-wide network of distributors and a European subsidiary, Jackson ImmunoResearch Europe Ltd. For international orders please contact the Jackson ImmunoResearch distributor in your area.

We do not offer sample sizes of products. Please contact Technical Service tech@jacksonimmuno.com if you have questions on product selection or usage prior to purchase.

We manufacture and supply most standard inventory secondary antibodies in bulk volumes upon request. Contact Customer Service cuserv@jacksonimmuno.com for a bulk quantity inquiry.

More information on our capabilities, including our ISO 9001:2015 certification can be found on our Bulk Service page.